We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.

Right of Withdrawal (14-Day Return Policy)

If you are a consumer residing in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, please notify us via email at [Insert Email] within 14 days of receiving the goods.

Conditions for Return

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Be returned within 14 days after notifying us of your intention to return

We reserve the right to refuse returns that do not meet these conditions.

Non-returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Downloadable digital products
  • Perishable goods (e.g., food, flowers)

Return Process

To initiate a return, please:

  1. Contact us at [email protected] with your order number and reason for return.
  2. We will reply with return instructions and return address.
  3. Ship the item back using a trackable shipping method (we recommend using PostNord or DAO).

Return Shipping Costs

Customers are responsible for the cost of return shipping.

If the item is defective or incorrect, we will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you via email.

  • Approved refunds will be processed to your original payment method (PayPal or WooPayments) within 7 business days.
  • Refunds may take several days to appear on your statement, depending on your payment provider.

Exchanges

We currently do not offer exchanges. If you need a different product, please return the item and place a new order.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will offer a replacement or full refund.

Contact Us

If you have any questions about returns or refunds, contact us at:

📧 Email:[email protected]

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